Bright IV Hydration Refund Policy 

At Bright IV Hydration, we strive to provide exceptional service and satisfaction to our clients. If you find yourself needing to request a refund, please review our policy below: 

How to Request a Refund 

1. Submit Request: When a refund is requested by a client, the employee fielding the refund request must gather the appointment details and reason for the refund. The employee must reiterate with the client that the pre-treatment waiver clearly outlined benefits and risks associated with hydration therapy treatments and any refund will need to be approved by the Director of Operations (DOO) or Operations Manager (OM). 

1. Review Process: Our Director of Operations or Operations Manager will review your request and notify you of the decision within 3 business days. 

1. Refund Issuance: If approved, your refund will be processed to the original payment method within 7 business days. 

Refund Eligibility 

1. Approval Requirement: All refund requests must be submitted for approval by the Director of Operations or the Operations Manager. 

1. Hydration Fee Deduction: Upon approval, refunds will be issued for the Hydration fee paid, minus a $100 fee. This deduction is to offset the costs associated with the Nurse's service. 

Important Notes 

• Full refunds may only be granted under extenuating circumstances, as determined by the DOO or OM. 

• This policy is subject to change at the discretion of the DOO.